Freshdesk logo
Support integrationUpdated

Freshdesk helpdesk dashboards on the office Apple TV

Freshdesk sorts every ticket into Open, Pending, Resolved, and Closed, and stamps each one with a due-by time. A Freshdesk dashboard on an Apple TV puts those on the office display: the open and pending queue, the urgent tickets closest to due, and which agents are switched on to take new tickets.

  • Read-only
  • API key connection
  • One connection per workspace
Get StartedHow to connect Freshdesk
Helpdesk right nowLive
142
Open
57
Pending
36
Resolved, not yet closed
18,904
Closed, all time

Popular Freshdesk dashboards

What teams running Freshdesk put on the screen, and what you would ask DJ Agent to get it.

Due-by watch on hot tickets

For agents on shift and the support lead

Freshdesk's SLA policies set a due-by time on every ticket. Showing the urgent and high tickets from the latest activity with minutes left, or minutes over, turns the SLA into something the room can see.

  • Urgent and high priority tickets among the latest 100 updated
  • Time left until each ticket's due-by, or how far past it
  • Ticket subject and status, Open or Pending

Ask DJ Agent“From recently updated Freshdesk tickets, list the urgent and high priority ones that are still open, with subject and time until their due-by.”

Hot ticketsLive
#20931 Payment page returns 500
Urgent · Open
Overdue 38m
#20944 Cannot reset 2FA
Urgent · Open
Due in 22m
#20952 Shipping label not printing
High · Open
Due in 1h 10m
#20960 Refund status question
High · Pending
Due in 3h

Who is taking tickets

For team leads running assignment

Freshdesk only auto-assigns to agents whose availability is switched on. A wall that shows who is on and off catches the classic morning problem: half the team back from a meeting and still set to unavailable.

  • Each agent's availability for ticket assignment
  • Count of agents available right now
  • Occasional agents, shown separately from full-time seats

Ask DJ Agent“Show each Freshdesk agent as a tile, green when available for assignment and grey when not, and count how many are available.”

Agents taking ticketsLive
Priya S.
Available
Diego M.
Available
Hannah L.
Unavailable
Kwame A.
Available
Rosa V.
Unavailable
Ben C.
Occasional, off

Latest customer feedback

For the whole support team

A thank-you from a customer lands in a survey report nobody opens. Putting the newest satisfaction comment on screen, with the agent it was for, is the cheapest morale boost a support team has.

  • The most recent satisfaction survey comment
  • The agent and group the rating was for
  • When it came in

Ask DJ Agent“Show the newest Freshdesk satisfaction survey comment on screen with the agent's name, and rotate through the last five.”

Customer feedbackLive
CUSTOMER FEEDBACK
Sorted in ten minutes. Thank you!
Ticket #20911
helped by Priya S.

What Dance Party reads from Freshdesk

Dance Party reads Freshdesk through its v2 REST API with one agent's API key, and sees what that agent can see. Status totals come from Freshdesk search and cover the whole helpdesk; ticket lists read the 100 most recently updated tickets among those created in the last 30 days. Every request is a read.

Tickets

Freshdesk API docs ↗
  • Counts by status
    Open, Pending, Resolved, and Closed totals for the whole helpdesk.
  • Recently updated tickets
    Subject, status, priority (Low to Urgent), created and updated times, and due-by, for tickets opened in the last 30 days.

Agents and groups

Freshdesk API docs ↗
  • Agents
    Name, availability for assignment, and whether they are an occasional agent.
  • Groups
    Group names, used to label the group on each satisfaction rating.

Satisfaction

Freshdesk API docs ↗
  • Survey responses
    Recent satisfaction comments with the agent, group, and ticket they belong to, where your plan has classic surveys.

How to connect Freshdesk

Before you start

  • An owner or admin of your Dance Party workspace makes the Freshdesk connection.
  • A Freshdesk Growth, Pro, or Enterprise plan. Free and Sprout plans have no API key
  • The API key of a verified Freshdesk admin. An agent-scoped key only sees its own tickets and under-counts
  • Your Freshdesk subdomain, the acme in acme.freshdesk.com
  1. 1
    In Dance Party Integrations, click Connect Freshdesk; the pop-up has two fields, Freshdesk subdomain and API key.
  2. 2
    In Freshdesk, signed in as an admin, click your profile picture, choose Profile Settings, then click View API key and complete the captcha.How to find your Freshdesk API key ↗
  3. 3
    Copy the key. Enter only the subdomain in Freshdesk subdomain, paste the key in API key, and click Save.
  4. 4
    Dance Party reads one ticket to check the key, and the Freshdesk card shows Connected.
The Connect Freshdesk pop-up with a link to Freshdesk's API docs, advice to use an admin's key, and fields for Freshdesk subdomain and API key
Captured from the Dance Party app, September 30, 2026.

One Freshdesk connection per workspace

A workspace connects one Freshdesk helpdesk, one subdomain. Every group and product inside it can be on screen. A second Freshdesk account, say for another brand with its own subdomain, needs a second Dance Party workspace.

A Freshdesk API key acts with its agent's role, and Freshdesk has no read-only key. Dance Party only sends GET requests. To revoke it, reset the API key in that agent's Profile Settings, which also cuts off any other app using the same key.

From Freshdesk to your office display

Once Freshdesk shows Connected, the rest happens in plain English. No code, no drag-and-drop.

  1. 1. Describe it. Tell DJ Agent what you want to see.

    New dashboard+ Widget
    Describe a widget in DJ Agent, or click + Widget
    DJ Agent
    DATA SOURCES
    Freshdesk logoFreshdeskConnected
    From recently updated Freshdesk tickets, list the urgent and high priority ones that are still open, with subject and time until their due-by.Send

  2. 2. It gets built. The widget lands on your board with real Freshdesk data.

    New dashboard+ Widget
    Freshdesk logoHot ticketsLive
    #20931 Payment page returns 500
    Urgent · Open
    Overdue 38m
    #20944 Cannot reset 2FA
    Urgent · Open
    Due in 22m
    #20952 Shipping label not printing
    High · Open
    Due in 1h 10m
    #20960 Refund status question
    High · Pending
    Due in 3h
    DJ Agent
    DATA SOURCES
    Freshdesk logoFreshdeskConnected
    From recently updated Freshdesk tickets, list the urgent and high priority ones that are still open, with subject and time until their due-by.Send

  3. 3. Put it on a screen. Pair an Apple TV with the six-character code it shows, then assign the dashboard.

    The Pair your Apple TV card in Dance Party, with six boxes for the code the Apple TV shows

Freshdesk dashboard questions

Can I show Freshdesk tickets on a TV in the support room?

Yes. Connect Freshdesk, describe the board, and send it to the Apple TV in that room. Freshdesk widgets can refresh every 5 minutes.

Why should I use an admin's Freshdesk API key?

Because the key sees only what its agent sees. An agent limited to their own or their group's tickets makes every count read low, with no error to warn you.

Can it show average first response time or SLA compliance?

No. Dance Party does not read Freshdesk's analytics reports. It can show due-by times on recently updated tickets, which is how most teams watch SLAs from the floor.

Can it show our CSAT score?

Not as a score. Dance Party reads recent satisfaction survey comments with the agent and group, on plans with classic surveys. If your plan has none, the feedback tile stays hidden instead of showing an error.

Does it work on the Freshdesk Free plan?

No. Freshdesk gives API keys on Growth, Pro, and Enterprise, and on older paid plans except Sprout.

Can Dance Party change Freshdesk tickets?

No. It only reads. It cannot reply, change status or priority, reassign, or delete a ticket.

More integrations

ZendeskFrontIntercomGorgiasAircall

Put Freshdesk on every office display

Connect Freshdesk, describe the dashboard, and it runs on an Apple TV, refreshing on its own.

Get Started
Learn more: How to put a dashboard on a TV · AI dashboards vs prebuilt dashboards