Freshdesk logo
Support integration

Freshdesk office dashboards on Apple TV and every office display

Your Freshdesk support queue, live on every office display. Connect Freshdesk, describe the TV dashboard you want, and your AI builds it. It runs on an Apple TV, a native tvOS app. Always on.

Get StartedSee how it works
Open tickets by priorityLive
5 open
Urgent
19 open
High
58 open
Medium
37 open
Low

An example Freshdesk widget. You describe it, your AI builds it.

What you can build

Real widgets, not mockups of a single layout. Each one is a screen you can stand up from Freshdesk.

Tickets by statusLive
Open119 · 5 urgent
Pending48 · 9 high
Resolved86 · 31 today
Closed204 · 88 this wk
  • →Open tickets by priority: urgent, high, medium, and low.
  • →Tickets by status, from open to resolved and closed.
  • →How many are resolved and how many are pending right now.
  • →Your most recently updated tickets, with subject and due-by time.
  • →An agent roster with who is available, and your groups.
  • →Customer satisfaction ratings, where your Freshdesk plan includes CSAT.

What you can pull from Freshdesk

Dance Party reads your Freshdesk data through Freshdesk's own API, read-only. Anything below can go on a screen. You never write a query.

Tickets

API docs ↗
  • Tickets by status
    Open, pending, resolved, and closed, counted from ticket search.
  • Tickets by priority
    Low, medium, high, and urgent, so the queue sorts by what matters.
  • Subjects & dates
    Each ticket's subject, when it came in, when it was updated, and its due-by time.

Agents & groups

API docs ↗
  • Agents
    Every agent by name and email, and who is available right now.
  • Groups
    Your Freshdesk groups by name, with how many agents are in each.

Satisfaction

API docs ↗
  • CSAT ratings
    The satisfaction feedback customers leave, by agent and group, where your plan includes CSAT.

How to connect Freshdesk

API key connection. No code, no drag-and-drop.

  1. 1
    In Dance Party, open Settings, then Integrations.
    Integrations
    Connect a data source and DJ Agent builds dashboards from live data. Connected accounts power widgets that refresh on their own.
    Freshdesk logoFreshdeskNot connected
    Open tickets, priority, and resolution.
    Connect Freshdesk
    HubSpot logoHubSpotNot connected
    Pipeline, deals, and closed revenue.
    Connect HubSpot
    Slack logoSlackNot connected
    Live messages from any channel.
    Connect Slack
    Stripe logoStripeNot connected
    Revenue, MRR, and new customers.
    Connect Stripe
    Notion logoNotionNot connected
    Docs, tasks, and database records.
    Connect Notion
    Google Analytics logoGoogle AnalyticsNot connected
    Traffic, acquisition, and conversion rates.
    Connect Google Analytics
  2. 2
    Click Connect on Freshdesk, then enter your Freshdesk subdomain and your Freshdesk API key from your profile settings. Dance Party stores them encrypted and connects.
    The Freshdesk integration card with the Connect Freshdesk button.
    Find your Freshdesk API key ↗
  3. 3
    Describe the dashboard in plain English. For example: open tickets by priority and tickets resolved today.
    New dashboard+ Widget
    Describe a widget in DJ Agent, or click + Widget
    DJ Agent
    DATA SOURCES
    Freshdesk logoFreshdeskConnected
    Show our Freshdesk open tickets by priority, plus tickets resolved today.Send
  4. 4
    Your AI builds the widget from your live Freshdesk data and drops it on the board.
    New dashboard+ Widget
    Freshdesk logoOpen tickets by priorityLive
    5 open
    Urgent
    19 open
    High
    58 open
    Medium
    37 open
    Low
    DJ Agent
    DATA SOURCES
    Freshdesk logoFreshdeskConnected
    Show our Freshdesk open tickets by priority, plus tickets resolved today.Send
  5. 5
    Assign the dashboard to a screen. It goes live on the display.
    The Screens page in Dance Party where you pair a display and assign a dashboard.

Read-only, always. Dance Party uses your Freshdesk subdomain and API key to read your tickets and metrics and render dashboards. It never creates, replies to, or closes tickets. Your API key is stored encrypted, and you can revoke it in Freshdesk any time.

Frequently asked questions

Can I show a Freshdesk dashboard on a TV?

Yes. Connect Freshdesk, describe the dashboard, and your AI builds it. It runs on an Apple TV, a native tvOS app, on any office display. Always on, and it refreshes on its own.

Is the Freshdesk connection read-only?

Yes. Dance Party uses your Freshdesk subdomain and API key to read your tickets and metrics and render dashboards. It never creates, replies to, or closes tickets. Your key is stored encrypted and you can revoke it in Freshdesk any time.

Does it work with my Freshdesk subdomain?

Yes. Dance Party connects to your own Freshdesk subdomain, the yourcompany in yourcompany.freshdesk.com. Enter your subdomain and API key once and it reads from your account.

What Freshdesk dashboards can I build?

Open tickets by priority, tickets by status, tickets resolved today, your agents and groups, and satisfaction ratings where your plan includes CSAT. You describe it in plain English and your AI builds it.

Do I need to build the Freshdesk dashboard myself?

No. There is no query to write and no drag-and-drop editor. You enter your Freshdesk subdomain and API key once, then describe what you want, and your AI builds the dashboard and deploys it to a screen.

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Put your Freshdesk dashboard on every display

Connect Freshdesk. Describe what you want. Your AI builds it and it runs on every office display, 24/7.

Get Started
Learn more: How to put a dashboard on a TV · AI dashboards vs prebuilt dashboards