Aircall logo
Support integrationUpdated

Aircall phone team availability on an Apple TV dashboard

Aircall agents set their own status, and a phone team only works when enough of them are set to available. An Aircall dashboard on an Apple TV shows the room who is taking calls, who is out for lunch or in training, and how coverage looks across time zones.

  • Read-only
  • API key connection
  • One connection per workspace
Get StartedHow to connect Aircall
Phone team statusLive
Jamie L.
Available
Ana P.
Available
Marcus T.
Out for lunch
Ruth O.
Available, working hours
Deepak S.
In training
Chloe B.
Unavailable

Popular Aircall dashboards

What teams running Aircall put on the screen, and what you would ask DJ Agent to get it.

Phone coverage right now

For support and sales-floor leads

Aircall's call distribution rings only agents who are available. Four numbers on the wall answer whether the queue is covered before the ring groups start rolling calls to voicemail.

  • Agents set to available
  • Agents available through their working hours
  • Agents unavailable, and how many of those are on a break or at lunch

Ask DJ Agent“Show how many Aircall users are available, available by working hours, and unavailable right now, with breaks and lunch counted separately.”

Coverage nowLive
Available
14
By working hours
5
Unavailable
6
Break or lunch
3

Break and lunch board

For the team lead running the shift

When an agent goes unavailable in Aircall, they pick a reason: out for lunch, on a break, in training, back office. Listing those reasons stops the lead walking the floor to find out who is where.

  • Each unavailable agent and the reason they chose
  • How many agents are in training right now
  • Agents set to Do Not Disturb with no reason given

Ask DJ Agent“List Aircall users who are unavailable right now with their reason: out for lunch, on a break, in training, or back office.”

Away from the phonesLive
Marcus T.
Out for lunch
Deepak S.
In training
Imani R.
On a break
Chloe B.
Unavailable
Pete W.
Back office

Follow-the-sun coverage

For support managers with agents in several countries

Every Aircall user has a time zone. Grouping who is available by zone shows whether the hand-off from Manila to London to New York actually left someone on the phones.

  • Available agents in each time zone
  • Total agents per time zone
  • Zones with nobody available

Ask DJ Agent“Chart available Aircall users by time zone, and flag any time zone where nobody is available.”

Available by time zoneLive
19available now
New York
Chicago
London
Berlin
Manila

What Dance Party reads from Aircall

Dance Party reads Aircall's public API with an API ID and API token from your Aircall Dashboard. Team boards read the user list, which carries each person's status. It only sends read requests.

Users

Aircall API docs ↗
  • Availability status
    Available, available by working hours, or unavailable, as each person set it.
  • Unavailability reason
    Out for lunch, on a break, in training, back office, or other.
  • Name, time zone, and extension
    For tiles, time-zone groups, and a team roster.

How to connect Aircall

Before you start

  • An owner or admin of your Dance Party workspace makes the Aircall connection.
  • An Aircall Admin who can open Integrations in the Aircall Dashboard
  • A paid Aircall plan with API access
  1. 1
    In Dance Party, click Connect Aircall on the Integrations page; the pop-up asks for API ID and API token.
  2. 2
    In the Aircall Dashboard, open Integrations, then API keys, and click Generate an API key.Open Aircall API keys ↗
  3. 3
    Name the key Dance Party, then copy both the API ID and the API token before you confirm. The token is not shown again.
  4. 4
    Paste them into API ID and API token and click Save.
  5. 5
    Dance Party checks the pair with Aircall, and the Aircall card shows Connected.
The Connect Aircall pop-up with a link to Aircall's API docs and fields for API ID and API token
Captured from the Dance Party app, September 30, 2026.

One Aircall connection per workspace

A workspace connects one Aircall company. Every user and team in that company is available to your screens, so one connection covers support and sales lines alike.

An Aircall API key has company-wide access, and Aircall does not offer a read-only key. Dance Party only reads and never places, transfers, or tags a call. Delete the key under Integrations, API keys in the Aircall Dashboard to revoke it.

From Aircall to your office display

Once Aircall shows Connected, the rest happens in plain English. No code, no drag-and-drop.

  1. 1. Describe it. Tell DJ Agent what you want to see.

    New dashboard+ Widget
    Describe a widget in DJ Agent, or click + Widget
    DJ Agent
    DATA SOURCES
    Aircall logoAircallConnected
    Show how many Aircall users are available, available by working hours, and unavailable right now, with breaks and lunch counted separately.Send

  2. 2. It gets built. The widget lands on your board with real Aircall data.

    New dashboard+ Widget
    Aircall logoCoverage nowLive
    Available
    14
    By working hours
    5
    Unavailable
    6
    Break or lunch
    3
    DJ Agent
    DATA SOURCES
    Aircall logoAircallConnected
    Show how many Aircall users are available, available by working hours, and unavailable right now, with breaks and lunch counted separately.Send

  3. 3. Put it on a screen. Pair an Apple TV with the six-character code it shows, then assign the dashboard.

    The Pair your Apple TV card in Dance Party, with six boxes for the code the Apple TV shows

Aircall dashboard questions

Can I show my Aircall team's availability on a TV?

Yes. Connect Aircall, ask DJ Agent for a team status wall, and assign it to the Apple TV on the phone floor. Status tiles can refresh every 5 minutes.

Can it show missed calls or call volume from Aircall?

Not yet. Today the Aircall connection is built for team availability. Missed-call, call-volume, and wait-time boards are not supported.

Does it show who is on a call right now?

No. It shows the status each person set in Aircall, such as available, out for lunch, or in training. Live in-call and after-call work states are not read.

Who can create an Aircall API key?

An Aircall Admin, from Integrations, then API keys, in the Aircall Dashboard. Agents cannot open that page.

Can Dance Party make or change calls in Aircall?

No. It only reads. It cannot dial, transfer, tag, comment on, or delete a call, and it never changes a user.

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Put Aircall on every office display

Connect Aircall, describe the dashboard, and it runs on an Apple TV, refreshing on its own.

Get Started
Learn more: How to put a dashboard on a TV · AI dashboards vs prebuilt dashboards